Try the following steps to test and correct this issue:. Collapse all. Step 1: Run the Xbox speed test. Select Network Settings. Select the name of your wireless network. Select Network Statistics. After the network connection test is complete, write down the following information from the results shown in Your Network Status having this information handy will make the discussion easier if you have to contact your ISP later :.
Download speed Upload speed Latency. Compare your speed test results to the following recommended minimum requirements for the best connection experience note that these are the minimum requirements; the higher your connection speed, the better your experience will be :.
For online gaming: Minimum download speed of 3 Mbps or 3, Kbps Minimum upload speed of 0. For SD streaming: Minimum download speed of 1 Mbps or 1, Kbps Upload speed does not impact streaming Ping of less than milliseconds. For HD streaming: Minimum download speed of 3. If your connection speeds meet or exceed the recommended minimum standards for the action you are trying to perform, use one of the following for additional help:. For a wired connection, see Troubleshoot an Xbox wired network connection.
For a wireless connection, see Troubleshoot an Xbox wireless network connection. If your connection speeds do not meet the recommended minimum standards, continue to the next troubleshooting step below. Step 2: Check your overall bandwidth and connection speed. Verify the speed of your internet connection download speed , u pload speed , and p ing using one of the following websites:.
Run one test to a local server the test should select the nearest one automatically. Write down the results same as you did on the previous step and once again compare them to these recommended minimum standards:. Step 3: Contact your ISP to discuss your bandwidth allocation. Be sure to have the results of your speed test.
It will also help if you explain to them the minimum bandwidth and connection speed requirements you need for an optimal experience on Xbox. If the results of your speed test do not measure up to the bandwidth and connection speed you should be receiving, then you may need to do some additional troubleshooting of your home network with your ISP technician.
If your current bandwidth allocation does not meet the minimum requirements for the experience you are trying to achieve, you may need to upgrade your bandwidth allocation with your ISP.
If none of the above steps resolve the connection issue, continue to the next step. Step 4: Try a different cable or port wired connection only. Note For wireless network connections, skip to Step 6: Power cycle your console and network hardware. Verify that the networking cable is working. Unplug the Ethernet cable from both the Xbox and the networking device your modem, router, or gateway.
Use a different network cable to connect your Xbox console and the networking device. If you do not receive the same error, the network cable was the problem. Try using one that's known to work.
Test the port on your networking device. If your computer is connected to the internet and works as expected:.
Unplug the cable that connects your Xbox console and the networking device. Only unplug the cable from the networking device. Unplug the cable that connects the networking device to your computer.
Be sure to note the port number on the networking device where the cable is connected. Connect the networking cable from your Xbox console to the port on the networking device that you noted in step 2. If you do not receive the same error, the port on the networking device was the problem. Try connecting the network cable from your Xbox console to a different port on the networking device. Test the Ethernet port on the Xbox console. Unplug the network cable from the Ethernet port on your Xbox console.
Verify that the networking cable is working. Unplug the Ethernet cable from both the console and the networking device your modem, router, or gateway. Use a different network cable to connect your console to the networking device. If you do not receive the same error, the network cable was the problem.
Try using one that's known to work. Test the port on your networking device. If your computer is connected and working as expected:. Unplug the cable that connects your computer to your networking device. Only unplug the cable from the networking device. Take the cable that connects your console to your networking device and swap it from its current port on your networking device to the port that was being used for your computer. Leave the other end of this cable plugged into your console. If you do not receive the same error, the port on the networking device was the problem.
Try connecting the network cable from your Xbox console to a different port on the networking device. Test the Ethernet port on the Xbox console. Unplug the cable from the Ethernet port on your console. Take the cable that connects your computer to your networking device, unplug it from your computer, and plug it into the Ethernet port on your console. Leave the other end connected to your networking device. If you get the same error, there might be a problem with the Ethernet port on the console.
For more information about getting your console repaired, see:. Device service and repair. Step 5: Check for wireless interference wireless connection only. Disconnect third-party headsets.
Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base station of the wireless headset. If the wireless headset was causing the error, your console should now connect to the Xbox network. If this does not resolve the connection problem, continue checking for other kinds of wireless interference.
Check for other wireless interference. Active interference occurs when other electronic devices are broadcasting a wireless signal or are causing some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.
Note As a best practice to minimize potential wireless interference, make sure all the cables on the back of your console are gathered away from and are not touching the console. Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes, filing cabinets, tile, and plaster.
Attenuation occurs as the wireless signal degrades over distance. Routers have a limited broadcast range, which varies from device to device. The ideal distance from the wireless router for the Xbox console is usually between 5 and 50 feet. Line of sight is important when dealing with interference. Imagine a straight line from your router to your console, and try to eliminate as many points of interference as you can along that line.
You can do this by turning off or moving any devices along that line that could cause interference. You can also relocate the console or the router to minimize interference. Moving devices outside of entertainment cabinets or desks can often help improve wireless signals.
If this does not resolve the connection problem, continue to the next step. Step 6: Power cycle your console and network hardware. To perform a power cycle reset, follow these steps:. Press and hold the power button on your console for at least five seconds. Your Xbox download speeds will increase because the console will be plugged directly into the internet connection instead of trying to wirelessly connect through Wi-Fi.
The Xbox One supports both wired and wireless connections, with a relatively streamlined setup process. Wired connections almost always offer the best speeds and stability, with a direct line to your console. While wireless can still provide adequate download and upload speeds, a wired connection is unmatched, especially over distance. Unplug your ethernet cable, if one is connected. Open the Settings app on your Xbox One console.
Navigate to the Network tab. Select Network settings. Select Set up wireless network. For online gaming and live streaming, this speed is sufficient. This speed will be fast enough for streaming live while playing games or even for watching good quality videos at P resolution.
However, the speed of 20 Mbps is more for those users who are daily streaming live and want a reliable experience. Collectible card games.
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